Frequently Asked Questions
01
Pricing
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We like to keep it simple, we charge a once-off Onboarding Fee and a Service Fee charged monthly. Our fees can be found here.
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There is no catch, we pride ourselves on our transparency and integrity. No hidden fees, no upsells, no high pressure sales tactics, no BS.
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Yes. If you don’t receive leads in any month of an active campaign, we waive the Service Fee for that month, simple.
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It takes a lot of work to set up a new client, the Onboarding Fee covers many of these costs, but not all - the minimum service period covers the rest.
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Let's be transparent here, the Onboarding Fee does not cover all onboarding costs. A 3 month minimum service period allows us to recover all those costs, and to earn just enough profit to make it worth our while. Our goal is a long term partnership with our clients, for that we rely on merit, not lock in contracts.
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So many reasons, but let’s keep it simple - per lead cost varies depending on a campaign’s budget, performance, demand for ad space, the platform's user engagement, the client’s platform presence, and so many other factors determined by a platform’s algorithms. Many of these factors change minute by minute, resulting in varied lead costs.
02
Onboarding
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This depends on how quickly we receive what we need from you, however we aim to have onboarding done within a month, ideally one-two weeks.
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Upon signing, we provide you with an Onboarding Kit detailing the process and what we need. But basically, we’ll need your Branding & Style Guide, access to your Meta Business Suite and Ad Account, and to know your ad budget & timelines.
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Yes, of course. We just need advance notice of ideally 14 days to ensure we have time to make the changes and get you the best results possible.
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Yes. Our team is available to offer support via email, phone, or Google Meet. We aim to respond within 24 hours (on a weekday) to all support requests.
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Each CRM system, and a client’s CRM configuration is different. As such, we will determine your specific requirements and help you set this up as part of the onboarding process.
03
Lead Delivery
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You’ll start getting leads once the onboarding process is complete and an ad campaign is active.
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If you don’t receive leads in any month of an active campaign, we waive the Service Fee for that month, simple.
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Leads are emailed to you as soon as they are generated. You could be talking to a qualified lead within seconds of their engagement with the campaign.
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Our qualified leads consist of up to 30 data points including; First Name, Last Name, Contact Number, Email Address, Street Address, City/Suburb, Post Code, Size of Property, Amount of Bedrooms/Bathrooms, Living/Dining Layout, Property Specs, Key Features and many more depending on your requirements.
04
More FAQ’s
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Well I’m glad you asked 🙂
-We deliver qualified digital leads, simply - this means no upsells, no distractions, no complications, and the best possible ROI for our clients.
-We’re transparent and value integrity, no BS!
-We offer a ‘no lead - no fee’ guarantee.
-We see our clients as partners with shared interests, so for every successful referral you provide, we provide a month's service for free.
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Yes. We have years of experience serving the real estate industry with marketing support, training and internal management of all digital promotional marketing, from running successful ad campaigns to managing property listings.
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We’re based in regional Victoria and deliver services across Australia.
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No, we are committed to our proven system for generating leads. However, we have a network of professional partners and would be happy to refer you.
